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Hi there! We love hearing from you. We try to read and respond to every message within 48 hours, but appreciate your patience, especially during evening and weekend hours, as we try to practice balance in our own lives as well!

Your message is very important to us, so if you feel that we might have missed your email, feel free to send us a message again. We’re here to take great care of you!

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FAQs

About The Sisterhood

The Balanced Life Sisterhood is a monthly Pilates subscription service designed to help you stay focused, stay consistent, and stay motivated with your workouts and healthy lifestyle goals throughout the year.

Each month Sisterhood members receive a monthly workout calendar, one brand new 30-40 minute Pilates or barre video workout, resources focused on our monthly mission, a free printable, a monthly recipe bundle, and discounts on The Balanced Life programs.

The monthly workout calendar includes 3-4 short (5-10 minute) workouts from my YouTube channel and 2-3 full-length (30-40 minute) workouts each week.

After you sign up, you’ll receive a welcome email with all of the instructions and information you need to know about your Sisterhood account. Once you log in, you will have access to The Sisterhood content immediately. You can set up your profile, browse workouts, and start connecting with like-minded women from all around the world.

No problem! New calendars and workouts are released on the 1st of the month, but you are welcome to join any time!

Yay! We are so excited to have you join us in The Sisterhood. To activate your gift membership, visit The Balanced Life Sisterhood and click on Monthly (for 3- or 6-month memberships) or Annual (for yearly memberships). On the checkout page, enter your gift code in the discount code box and click “Apply”. Fill out the rest of the information to create your account (you won’t need to add any billing information) and you are all set!

Yes, you most certainly can!* Log in to your Sisterhood account and highlight the profile icon. Select My Memberships from the dropdown menu. Under The Sisterhood, click “change”, which will take you to The Sisterhood sign-up page. Click on the Annual Membership and complete the checkout process.

*If you originally signed up with PayPal, log in to your PayPal account and click cancel on your Sisterhood membership in your recurring payments. Then log in to your Sisterhood account (it will direct you to the sign-up page), select the Annual Membership, and complete the checkout process.

Billing Questions

Yes, your card will be automatically billed every month (or year) on the date that you sign up.

Your account will always be charged on the date that you signed up. If you sign up on the 3rd of the month, you’ll always be billed on the 3rd of the month.

You can cancel your membership by logging in to your Sisterhood account, selecting “My Membership” from your profile dropdown menu and then clicking “cancel” under My Memberships. Once you cancel, you will not be billed for the following month.* After you cancel your membership, your login will remain active and your account will be set to expire at the end of your payment period. Once expired, you will no longer have access to the Sisterhood features, such as workout calendars, groups, resources, and more.

*If you originally signed up via PayPal, you will need to manually cancel your PayPal account as well. You can do that by logging into your PayPal account, selecting “recurring monthly payments”, and then selecting “cancel” for your Sisterhood subscription.

If you know your credit card is about to expire, you can update it under My Membership.* If your credit card expires and the payment can’t be completed, your membership will be cancelled. However, you can rejoin as an existing member and all of your previous membership history will be saved.

*If you originally signed up via PayPal, you will need to update your credit card information in your PayPal account.

Yes! Please visit our SHOP to purchase 3-month, 6-month or year-long memberships.

We offer a 30-day full-refund for Sisterhood members who signed up for the yearly membership plan. Due to the digital nature of our content, we do not offer refunds for the monthly membership plans.

Program + Product Questions

Yes! To gift a program, log out of your Balanced Life account and add the program to your cart. At checkout, add the receiver’s email and create a password for them. (They can always change it once they log in.)

To gift a product, log in to your Balanced Life account (if you don’t have one, you can create one at checkout), add the product to your cart, and then at checkout click the on the square below the billing address that says: Ship to a different address? Then enter, the receivers address in to that portion.

Your purchased programs are located within your Balanced Life account. First, log in to your account and then select the profile (or picture) icon. It is to the right of the ABOUT section or if you are using a mobile or tablet device, it is below the ABOUT section. (Make sure you don’t click on PROGRAMS at the top, as it will take you back to the sales page.)

Once you have highlighted the icon, select “My Programs” from the dropdown and it will be right there.

If you don’t love your item, we will take it back! We certainly want you to love your TBL products. If you are not satisfied for any reason, you may return your product for a replacement or refund within 30 days of purchase.

In cases of damage or defect, please email hello@thebalancedlifeonline.com along with a clear description and digital image of the damage or defect. We will refund or replace your item as soon as possible.

The Balanced Life will provide a prepaid return shipping label in cases where items have arrived in damaged condition.

For all other cases, return shipping costs are the responsibility of the customer.

Unfortunately, we do not offer refunds for our programs due to the nature of their digital content. We try and provide as much detail as possible about the programs to ensure that you get an accurate picture about what the specific program includes. If you feel you have a unique situation, feel free to email us at hello@thebalancedlifeonline.com and we will be happy to talk with you.

Yes, you can! We offer one FREE program: Pilates for Beginners for this very reason. You can add it to your cart and check out (you will need to make a Balanced Life account) to see if the format works for you!

Technical Support

You sure can! Click on the Login button and underneath the Sign-In button, click on “Lost your password?”. Enter  your username or email and you will receive an email to reset your password. You can also email hello@thebalancedlifeonline.com if you need individual support.

For the quickest response, please email hello@thebalancedlifeonline.com concerning any issues you encounter when using the site. We are ready and eager to help you!

If you aren’t receiving your emails, please check your spam and junk mail folders. In order to ensure that all of your Balanced Life emails are sent straight to your inbox, please add hello@thebalancedlifeonline.com to your contact list. If you still can’t find your emails, send a message via this contact page and we will get it sorted out!

Yes! Visit www.thebalancedlifeonline.com in your web browser and click on the menu drop down in the upper right hand corner. Select “LOGIN” and enter your username and password.

Yes, you can! First you will need to create a free account on Vimeo.com (which is where we host our videos). Once you are logged in, you can log in to The Sisterhood. Select the video (or videos) you would like to watch by clicking on the heart in the upper right hand corner of the videos. (You have to be logged into your Vimeo account in order to save the video as “liked”.)

Once your video (or videos) is liked, open the Vimeo app on your intermediate device. Log in to your Vimeo account on the devices and open your “liked” videos (it will be under your profile section). There you can watch any of the Sisterhood videos you selected.

Yes! We consider this one of the unique benefits to The Sisterhood! You can download The Sisterhood workouts by visiting the Workout Library, clicking on the title of the video you wish to download, and then scrolling down to the bottom of the description. Click on the download button to begin the download. You can download the workouts in SD or HD, depending on your storage capacity and preferences.

Here are the steps to watch the Sisterhood workouts offline on your tablet or smartphone:
1. Open Safari and visit vimeo.com. Create a free account if you do not already have one and log in.
2. In another window, open up The Sisterhood Workout Library.
3. Click on the heart icon in the far right corner for any workouts you would like to “download“.
4. Download the Vimeo App to your iPad and open it up.
5. Click on your profile or the smiley icon and find your Liked videos.
6. To download the workouts, click on the three little dots to the right of each video and select Make Available Offline.
7. Then you will find the workouts in your Vimeo app under your Video Library and you won’t need any internet to watch them.

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