Wrong fit or not loving your item?
We are happy to help you return or exchange your item within 30 days of purchase.
Returns are easy:
- Mail your return item to the following address:
The Balanced Life
11201 Ed Brown Rd
Charlotte, North Carolina 28273 United States
- Email us at [email protected] with the reason for the return. Please also include specific details about which item you’d like to exchange it for or confirm that you’d like a refund.
- Once your return is received, we will send your exchange item or issue your refund.
Please note: shipping fees are not eligible for a refund and return shipping costs are the responsibility of the customer.
Did your item arrive damaged or with a defect?
Oh no! We’re so sorry your item did not arrive in perfect condition. We will refund or replace your item as soon as possible.
Replacements are easy:
- Email us at [email protected] with a clear description and digital image of the damage or defect.
- Return the damaged item using a prepaid return shipping label provided by The Balanced Life.
- We will ship you a replacement item.
*Note: This return policy only applies to The Balanced Life branded products (TBL Gear) and not to any of our digital programs or memberships.
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